Player Piano Company
By Joyce Brite
Durrell is sure taking it on the chin! I wish he were on-line so that he could have his say! I wrote yesterday's submission rather hastily, and I want to clarify it.
There is sure to be disagreement among those who feel they have been treated fairly and those who feel they have been treated unfairly. Yes, it _is_ a laid-back place. But, what one person perceives as laid-back, another perceives as unprofessional and unfriendly. True, I've never received a cheerful smile when I've walked in the door, nor been able to engage them in conversation lasting longer than a few words. But at the same time, I've never been thrown out on my ear or harshly confronted!
Most of the people on this list will never have the opportunity to visit Player Piano Company in person. The only impression they will ever have is what they hear over the phone or by mail. Ordering from PPCo by phone is not like ordering from Land's End. If you expect it to be, you're going to be disappointed. I believe everyone at PPCo is trying their hardest to run a smooth, friendly operation. But there are some days when everything goes wrong, and the person who called just before you may have been a real jerk. I've been on both sides of the sales/service counter; it is impossible to make everyone happy. Even when you knock yourself out trying to do an excellent job, you still get criticized.
Player Piano Company is a vital source for supplies. But, just once, I would like to have them smile and say hello before I do.
Joyce Brite
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(Message sent Tue 21 Jan 1997, 23:38:22 GMT, from time zone GMT-0600.) |
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