The movers were part of a package deal, moving the piano from the U.S to
Israel.  I saw them at the house and I do grant that the situation is
difficult.  The approach to the house is gravel, and the stairs look a
bit shaky.  I did not see a stair dolly like I've seen in the U.S. (with
wheels and straps behind the cart).

The owner has told them that, if they do not manage to deliver the piano
in the next few days, he wants a refund and he will arrange for his own
movers.  He's still waiting to hear their answer.  The scary part is
that he's only there for the next year and then he'll have to move it
all over again.

Eli