Hello all,  Here is an update to the article we wrote about Schafer
Bros. Piano Movers [000427 MMD].

To all of you who use piano movers:  Beware -- read the fine print!
Make sure you inspect the piano before you sign for it.  Annotate any
and all dings and scratches before you sign.  Make sure the piano works
by playing it and working the pedals.  Have them sign that the piano is
in working condition.

We are still without payment from Schafer Bros.  For your information
I received a letter from James Schafer stating "Our invoices clearly
state that we do not cover any mechanical or electrical components and
therefore we will not be covering any of those costs."

He also made another statement in the letter: "Our movers inspect
the exterior of the piano for any damage to the case and finish.
As per our limits of liability, we are not responsible for the internal
workings and therefore we do not inspect their condition."

This was a brand new $36,000 piano, moved directly from the showroom
floor to the customer's house.  They are denying any fault at
all, even to the finish because the customer did not annotate any
damage on the invoice.

We have contacted both the [California] Public Utilities Commission and
the Federal Motor Carrier Safety Administration.  Since this was an
interstate move the Federal agency has the jurisdiction on this case.

This is going to be interesting.  In all my years of being in the
piano trade I have never had a problem like this.  It's a good learning
experience.  The funny thing is that I have heard about the problems
with Schafer Bros. for years and I still got stung!  Boy, do I feel
dumb.

Diane De Tar & Wayne Johnston
San Diego, CA