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MMD > Archives > October 2002 > 2002.10.23 > 04Prev  Next

Mexican Postal Service
By John A. Tuttle

Hi All,  Warning! Do not use the Mexican postal service!

What does that mean?  It means: Don't send anything to Mexico via
the postal system!  Period!

Why do I say that?  Well, some weeks ago (Sept, 27th) I sent a 13.6
pound parcel to Mexico.  It was sent via Global Express using the US
Postal System.  The cost was $57.00.  The parcel was insured for
$400.00.  Finally, after waiting over three weeks for a parcel that
should have arrived in under a week, the customer was rightly annoyed.
Three days ago I filed a claim at the Post Office and learned, to my
distress, that the US Postal System will not guarantee delivery of any
parcel to either Mexico or South America.  (My feeling is this these
countries have such a poor system that it is impossible to guarantee

However, it's interesting to note that just three days after filing
a claim against the US Postal Service, I received an email from the
customer in which they told me that they had received a message from
the Mexican Postal Service alerting them to the fact that there was a
parcel awaiting pickup at a local facility.  Was it just happenstance?
Did the filing of a complaint get the Mexicans to move? Frankly, I may
never know, but I do know this; I will never again use the US Postal
System to send anything to Mexico...  Period!

I don't care if it cost twice as much to use UPS.  I don't care if the
customer hoots and hollers about the cost of shipping.  I have spent
so much time on this one matter that I lost all of my profit after the
first few days of writing emails, accessing the USPS web site numerous
times, and ultimately filing a claim (which took hours).

Here's my point (like you didn't already know).  If you need to send
a parcel to "points South" of the US, send them via UPS!  It might
be twice as expensive, but you have the piece of mind of knowing that
every parcel can be tracked from the time it leaves your hands until
the time it reaches the customer, and every parcel is automatically
insured for up to $500.

Mind you, I use the US Postal System for numerous things within the
USA.  Their rates are quite competitive.  However, the money you can
save by using the USPS for International deliveries does not outweigh
the security you get when you use a service that offers tracking from


John A. Tuttle
Brick, NJ, 08724

(Message sent Wed 23 Oct 2002, 20:57:23 GMT, from time zone GMT-0400.)

Key Words in Subject:  Mexican, Postal, Service

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