hosted on condor3913
 Mechanical Music Digest  Archives
You Are Not Logged In Login/Get New Account
Please Log In. Accounts are free!
Logged In users are granted additional features including a more current version of the Archives and a simplified process for submitting articles.
Home Archives Calendar Gallery Store Links Info
MMD > Archives > May 2005 > 2005.05.21 > 03Prev  Next


Dealing With Other Technicians' Work
By John A. Tuttle

Over the years I've found myself in the unenviable position of having to
critique the work of other technicians and rebuilders.  It seems that
this usually happens within less than six months of a major restoration.
Sometimes it happens within just a few weeks.  Most of the time, the
customer is unaware of the gravity of the problem(s).  I typically get
called in because "something's not right" and the technician lives too
far away to make the journey to correct the problem.  Complicating the
situation is the fact that I'm often recommended by the technician.

In fairness to the technician, whom I seldom, if ever, actually speak
to, I solicit as much information as I can from the customer with
regards to the claims made by the technician about the job that was
done.  Then I begin dismantling the piano to see what's what.  As I'm
doing this, the customer is normally close at hand, and I give them a
running commentary of what I am seeing as compared to what I should
see.  On average, it takes only a few minutes to locate the nature of
the problem.  From that point, I explain what must be done to correct
the problem.  As it often happens, undoing the mistakes, oversights, or
just plain poor workmanship gets costly in a hurry, and I'm asked to
write up a report (complete with photographic evidence) of what I have
found.

Here's my question: Before sending my report to the customer, do I have
any obligation to attempt to contact the technician and tell him what I
found?

Musically,
John A. Tuttle
Brick, NJ
http://www.player-care.com


(Message sent Sat 21 May 2005, 11:43:16 GMT, from time zone GMT-0400.)

Key Words in Subject:  Dealing, Other, Technicians, Work

Home    Archives    Calendar    Gallery    Store    Links    Info   


Enter text below to search the MMD Website with Google



CONTACT FORM: Click HERE to write to the editor, or to post a message about Mechanical Musical Instruments to the MMD

Unless otherwise noted, all opinions are those of the individual authors and may not represent those of the editors. Compilation copyright 1995-2022 by Jody Kravitz.

Please read our Republication Policy before copying information from or creating links to this web site.

Click HERE to contact the webmaster regarding problems with the website.

Please support publication of the MMD by donating online

Pay via PayPal

No PayPal account required

                                     
Translate This Page