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MMD > Archives > June 2007 > 2007.06.26 > 02Prev  Next


Limit of Liability When Customer Can't Be Found
By John A. Tuttle

Hi All,  A quick question: If a customer leaves you with a piano and
a deposit to do work and then disappears, is there a limit of time you
must wait before scrapping the job?

Obviously, I tried on a number of occasions to locate the customer,
and one would think that if he was at all interested in the job he
would have contacted me within the past eight years...  But, he has
not.  How long must I wait?

Another question : If a customer leaves you with a piano and a deposit
to do work and then dies, what must you do?

At the time of the customer's death, I was in close contact with the
family.  Although it was an uncomfortable topic to approach, I did ask
about their intentions because the job was a 'pay as you go' scenario,
and the next payment was going to total $5000.  They said they would
discuss the matter with the family and get back to me.

Some months later, his sister contacted me and asked if I could wait
a bit longer before starting the next phase of work.  I said it was no
problem.

Well, time flies when you're having fun and it's been over ten years
since the customer passed away.  He was never married, and I neglected
to write down the married names of his two sisters.  His mother no
longer lives in the place she did when he passed away.  He was living
with his mom at the time of his death.

What must I do to terminate this job?

Musically,
John A Tuttle
Player-Care.com
Brick, NJ, USA


(Message sent Tue 26 Jun 2007, 12:58:14 GMT, from time zone GMT-0400.)

Key Words in Subject:  Be, Can't, Customer, Found, Liability, Limit, When

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