Is it a scam?

Hi,  I too ordered a DVD from these folks.  Before I ordered it,
I sent a message asking about whether it is in English.  I did this
partly because I wanted an English version if available and partly
to see if there was anyone at the other end of the line, so to speak.
I got a brief reply from someone named Jamie.  The reply seemed
reasonable (quite personal) so I ordered a couple DVDs.   Here is
his reply:

> Greetings,
> The entire DVD is narrated in English.  There is also about
> 5-10 min where French is spoken and English subtitles are shown.
> Our company is Seattle based and we are also in the process of
> establishing a smaller facility in the Chicago area.  We are just
> beginning offering some programming to the public, this will be
> shipped from the Chicago area.
> Thank you for your interest!
> Jamie Reese
> Artzsche Sales
> NDC, Inc

Then, around June 5th, I too received an e-mail explaining about a
problem with mailing the DVDs and promising to mail them by June 11th.
Strangely, this e-mail is no longer in my mail log, although I usually
save every e-mail I receive.  In the last two weeks I have sent four
messages to Artzsche and have received _no_ replies.

I notice that they have now offered a couple more interesting DVDs on
related subjects -- horological museums, etc.  While I am concerned
about this possibly being some sort of scam, I am perplexed.  They have
considerable content on their web site including some pretty fancy and
expensive video and a bunch of related articles for sale.  Much has been
added in the last couple weeks.

I did call the telephone number on the site for these articles (T-shirts,
etc.) and spent about 15 minutes on the phone with a pleasant young
lady but she deals with everything except the DVDs.  She would not give
me any contact information about Artzsche.  Furthermore, this seemed
like a lot of trouble to go to to scam $20 from individuals in a very
small community of customers.  Lastly, I think I paid by PayPal and my
PayPal account has no record of them charging me for the DVDs -- not
what I'd expect from a scammer.

I just sent a message to News Documentary Corp asking them to contact
me.  I'll let you know what results.  Perhaps someone who lives near
Seattle, Washington, or Oak Brook, Illinois, could do a little
detective work and find out what happening.  Please let us know.

Regards,
Craig Smith
near Rochester, New York, USA