Hi Rae Walzer:  Tuning a player is frustrating to some tuners
because the upper player stack makes it difficult to mute the strings
for tuning. In the tuning process a tube might have been disconnected
to the roll drive.  Your description is to vague to know for certain.

I would offer to speak by phone and help determine the problem,
270-234-8837.  Your tuner may have not known that he left the piano
not working.  In my area 1 out of 25 pianos are players and few tuners
also service players.

Donald Dusenbury