The first thing I do when arriving to tune a player piano is to put a
roll on and try the player, so that I will know how well it works, and
therefore how well the customer will have a right to expect it to work
when I am finished.  I try to foresee any possible damage that the
process will do to rotted hoses and tubing.

Then when the job is done, I try the player out with a roll or two,
if possible with the customer present.  I make a surcharge for tuning
a player piano expressly because this takes extra time, and my time is
all I have to sell.

If the player perchance would not work, or quit working soon after
I have been there, I would expect to be called back.  Immediately.
It is especially important if the tuning is not satisfactory to call
within a day or so, as the forces brought on by humidity swings make it
difficult to verify the accuracy of a tuning after a couple of weeks.

Bill Maxim, RPT - Maxim Piano Service
212 Newpark Place, Columbia, SC 29212-8666
tel.: (803) 732-9225, fax: (803) 732-2641