Ref. "Drying Music Rolls" --

We suffered an estimated $90,000 in water damage to numerous cartons
of books, recordings, player rolls and other historical records and
paper items when water leaked into our new storage building, which
was built to house these very items.

The initial reaction of our insurance company was that they would
pay the claim.  Months later they refused, and our attorney told us
that the problem was they weren't called instantly.  He explained
the freeze-dry system (of which we had no knowledge -- why would we?
Their rep never mentioned it.) and told us that the insurer said
we didn't call them in time, which we took to mean within days, if
not hours.

If you want to look into the process, we'd suggest calling your
insurance company whether or not they will pay, to learn how to
initiate the process, or whether it's already too late not only for
legal reasons but for positive results.

Good luck, especially if you're involved or may be, with an insurance
claim.  They'll do anything they legally can not to provide the service
for which their customers pay premiums.  Perhaps even not legally --
who can go to court vs. multi-million dollar insurance companies with
banks of lawyers in place against the one hapless customer?

Lee Munsick